|The following general terms and conditions of sale apply between Ôvilorôi Publishing House, 9bis carrer de l’Esglesia
F 66500 Taurinya, France and all the people who order on the website http://www.oviloroi.com (ou http://shop.oviloroi.com/).
Orders can be placed in two ways:
- Via the internet: http://shop.oviloroi.com/
- By mail: specifying the details of your order and adding your cheque (payable in France only) made out to Éditions Ôvilorôi, 9bis carrer de l’Esglesia – 66500 Taurinya.
The processing time for orders is 4 days from the reception of your order and payment. Packages are sent at least four times a week. For a better monitoring of your orders, we recommend you to include your email and a telephone number when you place your order, so we can contact you.
The selling prices indicated on the website are in euros (€) tax included (VAT); however, postage charges are not included. These charges are indicated and invoiced once you have completed your order separate, in addition to the total amount of the selected products.
We reserve the right to modify our prices at any time but we do commit to apply the current prices indicated on the website when you place your order.
If you place an order to be delivered to another country outside of mainland France, customs duties and local taxes (local VAT, customs charges, importation taxes etc.) may be applicable. The payment of such taxes and fees are charged to the customer and it is their responsibility to pay the concerning authorities. All orders, regardless of their origin, are invoiced and payable only in Euros.
Oviloroi Publishing House offers you 3 different payment methods :
- Bank Card via Paypal secure website *
- Bank cheque (payable in France only).
*Online payment by credit card is provided by Paypal secure site that encrypts your bank details while they are being transferred on the network, so that you won’t need to enter your card number for each purchase.
To pay by cheque, just send the cheque made out to Éditions Ôvilorôi along with your order form to the address indicated on our website and order form. As soon as we receive your cheque, we will send your order.
4. Availability of Stock
We will honour your order within the limits of our available stock. In the event that any of the products ordered is not in stock, we commit to contact you by email within 15 days from the date of your order to let you know. We will also inform you when the product will be available again and, depending on the case, delivered.
If some of the ordered products are temporarily unavailable, we commit to send you the available products and pay the postage for the remaining products ordered. If you do not agree, we will refund you the amount of the unavailable products.
5. Delivery method
Products purchased on the website can be delivered throughout the world. Our deliveries are made by post : colissimo® international with a delivery follow-up system provided by ‘la Poste’ website http://www.laposte.fr/
The delivery time depends on the country and the sending method, which varies between 3 and 20 days.
Your order will be sent to the address indicated on your order form.
Ôvilorôi Publishing House does its best to respect the delivery delays mentioned. Nevertheless, we can not be held responsible for late delivery or loss of a package caused by a third party in charge of the transportation contract, or by your acts or by any unforeseeable and insurmountable or force majeure event.
In case you do not receive your package within the indicated date, an inquiry will be opened with the transport company and this can take several days. During this time, no refund or return can be made.
Returning of products is accepted only for products that are in their original condition, notably with their packaging and accessories.
With the aim to avoid all lateness, please provide us with the following details while ordering :
- a personal and professional email address
- a landline telephone number (workplace or home) so that we can contact you at any moment of the day.
6. The Right of withdrawal, satisfied or refunded
If the product is unsuitable, for no matter what reason, the customer has the right to return the product within 14 days from the reception date of the order.
- The product must be returned in its original packaging, in perfect condition, by post only.
- The return of the product can be made without penalty, however the return transport costs are the responsibility of the customer.
- Products that are spoilt, damaged or dirty are not accepted for return.
- Return rights can not be extended to video or audio recordings which have a broken seal.
Returns are to be sent to Éditions Ôvilorôi, 9bis carrer de l’Esglesia, F 66500 Taurinya, France.
7. Litigation – The governing law in relation to customer rights
The online sales by Éditions Ôvilorôi originating from their website or by telephone are exclusively subject to French law.
8. Customer agreement
By clicking on the button “agree”, the customer makes a declaration to accept the order and the entire general terms and conditions of sale.
The information recorded by Éditions Ôvilorôi may constitute the proof of all the operations and financial transactions made by the customer.
The current general terms and conditions of sale are subject to modification at any moment without notice.
Updated in April 2017